Quality policy

  Quality Declaration of the
   European Statistical System

  Code of practice of
   European Statistics

  Peer Review 2015

  Total Quality Management

  Quality reporting

  User satisfaction survey


  Glossary and abbrevations



In order to establish a comprehensive system of quality, the Croatian Bureau of Statistics applies the model of Total Quality Management, which also contains the Code of Practice of European Statistics. This model offers a possibility of continuous improvement for each business process. It focuses not only on products and services, but also to users and their satisfaction, the active participation of employees, long-term business success and social benefit. The communication is recognized as a key element of all statistical processes that affect the business success.


Croatian Bureau of Statistics Total Quality Management handbook