Quality policy

  Quality Declaration of the
   European Statistical System

  Code of practice of
   European Statistics

  Peer Review 2015

  Total Quality Management

  Quality reporting

  User satisfaction survey


  Glossary and abbrevations






The quality of statistical processes and final results, i.e. statistical products or services, can best be assessed through the user satisfaction survey on statistical system. Taking into consideration the constant changes on the market, each business entity needs to develop a user satisfaction system based on its own specific characteristics. To this end, standards providing quality statistical results necessary for the successful conduct of economic policy have been prepared. they are aimed at determining the quality of the statistical processes, final results, i. e. products, and rendering services.


The first user satisfaction survey was carried out in 2013. The results of this survey are extremely important for the future planning of activities and are considered a key source of information about the users’ attitudes, preferences, needs, expectations as well as difficulties they are facing.

User satisfaction survey 2015