The quality of statistical processes and final
results, i.e. statistical products or services, can best be assessed through
the user satisfaction survey on statistical system. Taking into
consideration the constant changes on the market, each business entity needs
to develop a user satisfaction system based on its own specific
characteristics. To this end, standards providing quality statistical
results necessary for the successful conduct of economic policy have been
prepared. they are aimed at determining the quality
of the statistical processes, final results, i. e. products, and rendering services.
The first user
satisfaction survey was carried out in 2013. The results of this survey are
extremely important for the future planning of activities and are considered
a key source of information about the users’ attitudes, preferences, needs,
expectations as well as difficulties they are facing.
User satisfaction survey 2015